Information Communication Technology Officer

  • Full Time
  • Kenya
  • Posted 7 days ago


In Search Of Better Health

Position Summary:

The Information Communication Technology Officer will be the primary user support officer who will maintain the Institute
computer networks, provide technical support and ensure the Institute IT systems run
smoothly, as s/he will monitor and maintain all computer systems, install and configure
hardware and software as well as solve technical problems for users.

a) Job Specification

Duties and responsibilities at this level will entail:

i. Develop documentation of computer programs according to instructions and specifications;
ii. Install and configure computer systems;
iii. Maintain application systems;
iv. Provide IT user support and Train users on effective and efficient use of ICT facilities;
v. Prepare and maintain network documentation and up to date equipment maintenance register;
vi. Install, configure and monitor Local Area Network components;
vii. Assist users in the Active Directory, e-mail server and User applications;
viii. Update and maintain the Institute’s website;
ix. Maintain and update the ICT Inventory
x. Troubleshoot, Service and repair/fix ICT equipment; and
xi. Performing regular data and application backups.
xii. Prepare, review and update I.T Standard Operating Procedures
xiii. Perform any other tasks as assigned by supervisor.

b) Person Specifications

For appointment to this grade the Information Communication Technology Officer must have:-
i. Bachelor’s Degree in any of the following disciplines: – Information Technology, Computer
Science, Computer Engineering or any other relevant and equivalent qualification from a
recognized Institution;
ii. 2 years working experience
iii. CompTIA Certification (A+, N+), Microsoft Certifications or Cisco (CCNA) will be an
added advantage.
iv. Knowledge and experience IT support or IT Technician roles
v. Knowledge of Windows operating systems
vi. Practical experience with internet and network security protocols

c) Key Skills and Competencies

i. Analytical skills
ii. Interpersonal skills
iii. Communication skills
iv. Team player

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